Discontinue lowest review

[David-and-Fiona0]

This new feature is unnecessary and doesnt add value for guests and further punishes hosts in an already flawed star system. 

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Response from Airbnb

Based on feedback from the host community, we decided to terminate the Lowest Review feature. The intention of this feature was to help set guest expectations for a stay by highlighting aspects of past experiences that did not go well. However, your feedback helped us understand how sometimes a review can unfairly represent the experience that you will provide future guests. Though this feature was not the best approach, it’s still a priority of ours to ensure travelers see the reviews that accurately capture what it’s like to stay in your place.

[Lawrene0]

Really dislike the Highest and Lowest tabs. Human nature has guests (including me) turning to that Lowest tab first. When everything is chronological, and not grouped by highest, lowest, language of the guest, it is a clearer and more accurate picture of the listing at this moment in time. It is almost as if the system is catering to a desire for drama, dredging up old complaints, and hurting hosts anew with them. Could this and other new features in the same meanspiritedness be thrown out, and time be spent instead fixing the calendar and verification upload times and payouts in India and educating municipalities that are afraid of the sharing economy, and things like that? Hosts can spend our time constantly off-kilter with changes that have us feeling betrayed, or we can, with the same amount of work from developers, be buoyed by a really solid system that is part of designing for trust. 

[Christabel-and-Rita0]

AirBnB already has a system in place to tackle bad hosts/accmodations. Airbnb starts to suspend accounts when the average rating reaches 4.0 stars (a rating which is not considered as bad by guests but is bad for Airbnb). When the account is between 4.0 and 4.4 stars rating, you start to get warning that  your account will be suspended once it drops to 4.0 stars. So to be safe you have to keep a rating of 4.5 stars or more.

so what i mean is, with this system of suspension in place, Airbnb already has a rigid system to keep bad hosts away. Those that have a rating of 4.5 or more and are still on the system... means that they get a low rating only sporiadically and most probably due to a difficult guest and not really because of the host. If the problem was the host/accomodation would have been suspended by the system.

so I find it strange that airbnb still wants to show to all potential guests those sporiadic bad ratings to the hard working good hosts that managed to keep a 4.5 rating or more. With some reviews that are several months/ years old and not longer relevant. 

[David126]

Agree terrible

[Peter-and-Seb0]

REMOVE LOWEST REVIEW FEATURE ASAP!

We are dedicated Super hosts and were shocked to see this new feature with all the negative reviews grouped together at the top!!

These negative reviews were unfair and any points which needed actioning had since been changed but the new feature doesn't show this to the potential new guests as they may think the problem still exists.

Even though the positive reviews far out way the negative I don't understand why airbnb would want to highlight all these negative experiences from the past. Host work so hard to action any points made and often they are written without any true facts.

I was so deflated to read these reviews again after they were forgotten in history and certainly deflated me and made me wonder why I host at all.

1 negative review can really make have a long lasting affect on hard working hosts. Often the negative review are because a guest booked your accomodation without reading any of the detail of what you offer then blame you as the host for their mistake.

PLEASE REMOVE NOW UNLESS YOU WANT TO DE-MOTIVATE YOUR DEDICATED HOSTS!!

[Marco166]

As Superhost I totally agree with the request to remove this new features. It is absolutely non-sense, every host try to do his/her best to solve the eventually problem few difficult guests had written in a not good review and so the idea to put this reviews in a not-chronological order will cause a misunderstanding for guests who read. Of course guests can see the date of a review but it is illogical to make evidence of dated reviews, since hosts had resolved the 'bad features' in the 90% of the cases.

Isn't the chronological order the best to make evidence of this, is it? So the guest can have a correct idea of how is the care of the host.

[Dev4]

Couldn't agree more with the above comments. 

As a superhost and having hosted over 100 guests, I find it very annoying that some guests used the review system to their advantage. The Airbnb customer centre makes no attempt to validate the statements in the review as (I quote) "neither Airbnb nor the host is present inside the property when the customer experienced". 

As a responsible Host, I diligently work on the feedback from my guests. However, there are a lot of guests out there who do not say anything during the entire stay and just leave a bad review because they can. 

[Jeet0]

The reviews that have been bumped up are either FALSE, OLD & IRRELEVANT or SPITEFUL. This is led to a drop in my bookings and guests are inquiring more about the issues highlighted by these 2 year old reviews. Worst experiece for a Host.

Moreover, when is Airbnb going to send it's hosts NEW FEATURE UPDATES? Why do I have to depend on the Community Forum to get to know about these updates? Since you already have a monthy newsletter, can't the company share such important updates via the newsletter more proactively?

[Sarah269]

I would further support that after a six month to 12 month period that one or two negative reviews be deleted entirely to offset these oddball reviews.  This is what Ebay and other online marketing companies do as any negative comments from often extreme critics stick in people's minds more and unfairly taints the pre-existing fifty or hundred positive reviews.

[Ange2]

If Airbnb are intent on doing this then at least make it the last 6 months and add an ALL REVIEWS Tab (in chronological order ) AIRBNB BE HONEST - It is not lowest REVIEWS it is lowest STAR ratings. There is a huge disconnect between the two, maybe because it is the most confusing Star rating system around and no one understands how it works. It's as absurd a system as using a weighing scale to measure the height of something. 5 = Pass and 4,3,2,1 - Fail - absurd. If I book a 3-star Hotel I know what to expect and what I do not expect is a 5 star hotel BUT Airbnb has confused guests so much that some of them do expect this and mark hosts down for not being The Waldorf! My lowest 'reviews' are nearly all amazing such as 'would come back in a heat-beat', 'recommend to my friends' and other such glorious praise. Some of my "top reviews" are less favorable even faint praise. The difference is in the STARS given. If I was a guest I would be very confused by this or think there was a major glitch on the site. But then again what's new.

[Juan153]

Dad idea on highlighting the negative. Must be removed.

[Jan158]

this is bull**bleep**, remove it!

[Regina38]

terrible idea and not fair since you can not see stars for guests

[Christina38]

Also I find this new feature not helpful and giving focus on the wrong matters. I strongly recommend to deactivate this function.

[David-and-Fiona0]

58 Thumbs up. I hope this gets moved to the 'under consideration' section soon @Lizzie

[Naty3]

I'm extremely concern with the Airbnb reviews system, a today I learn they are giving guests more power to complain about things hosts don

t have control over, to the point I'm considering looking for another web to advertise my home. There system is very punitive and doesn't take into consideration many factors when a guest writes a review. 

Each guest is unique, and some lack education about the places they visit. I have a guest who complained for the weather, birds, and bugs. I'm sorry but if you travel to a tropical country, that's what you find. Another one complain about my administrator no speaking her language, 

im sorry if you are in a country we're the native language is different than yours ! So how Airbnb can encourage this people to continue being uneducated costumers? The review su stem is very unfair. The internet allows people to be mean, nasty and unprofessional. How can Airbnb not know this?