Discontinue lowest review

[David-and-Fiona0]

This new feature is unnecessary and doesnt add value for guests and further punishes hosts in an already flawed star system. 

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Response from Airbnb

Based on feedback from the host community, we decided to terminate the Lowest Review feature. The intention of this feature was to help set guest expectations for a stay by highlighting aspects of past experiences that did not go well. However, your feedback helped us understand how sometimes a review can unfairly represent the experience that you will provide future guests. Though this feature was not the best approach, it’s still a priority of ours to ensure travelers see the reviews that accurately capture what it’s like to stay in your place.

[Airbnb]

Response from Airbnb

Based on feedback from the host community, we decided to terminate the Lowest Review feature. The intention of this feature was to help set guest expectations for a stay by highlighting aspects of past experiences that did not go well. However, your feedback helped us understand how sometimes a review can unfairly represent the experience that you will provide future guests. Though this feature was not the best approach, it’s still a priority of ours to ensure travelers see the reviews that accurately capture what it’s like to stay in your place.

[Naty3]

Thank you, I'm very happy you guys at Airbnb listen to our frustrations. Since we are offering our homes and we are not at the standards of hotels I think this resolution will help a lot. I hope you are communicating to the guests about how they review their stays as well so we all are in the same page.

Thank you again for considering g our group and improve hosts experience. 

[David-and-Fiona0]

Great outcome. Thanks Airbnb! 

[Elenor0]

The most recent reviews are always going to be the most accurate. As a guest, I want to see reviews in chronological order so I know what to expect. 

Chronological order will also show if any problems from older reviews have been addressed.