I think that is so tough - and airbnb just seem too anonymous these days to be willing to understand and respond appropriately.
I had ot wait an inordinate amount of time for superhost as well - because some young woman ( working at E&Y) decided I had dust - but she had a dog coming in and out and left the bi fold doors open on windy days - my home being underneath towering redwood trees.
Recently though I had a couple with 2 x golden retrievers who would happily have paid more for pet cleaning ... as it was I spent a long time on hand and knees picking up / sweeping with a duster set lots of long white dog hair.
Would seem pretty basic for airbnb ot enable this functionalisty next to the cleaning fee.