Dear Laura, I feel your pain! If I hadn’t even hosting for 30 years without the bed bug problem, I probably would have quit when this happened to my Kauai house. Fortunately, I found the bed bugs myself and had the house tent fumigated without Airbnb even being aware of what happened. However, when my Tahoe cabin had a plumbing leak which knocked out the use of one of the two bathrooms, and one of my bookings opted to cancel their booking that was two weeks away, Airbnb responded quite hostilely, I was told my Super Host status would be yanked and I would be fined a cancellation fee. They demanded a quote for the repair and a completion date within 24 hours. It was Christmas!!! I had been with airbnb just about since they started and gross $60k/year with the two houses. I was furious with this treatment and protested. Airbnb did back down and waived the cancellation fee and let me keep my Super Host status. The plumbing leak got fixed and all is well again, but the the warm affection I had for Airbnb is gone. If they really cared about their hosts, they would have some sort of support for a bed bug invasion. It is emotionally and financially catastrophic for a host, and there is no sign that Airbnb really cares about anything but their share of the take. It is so different from a plumbing leak in a 1940s cabin, because only visitors cause bed bugs. And, suddenly, it hugely magnifies the risk of hosting visit from everywhere. I am so sorry you are having to deal with this. I have been there myself.