Guest cancellation

[Jenny86]

I have a guest booked in for 28 days in September. Due to visa problems she needs to cancel. She has been told that she will only receive $142 (out of $1318). Does she have to cancel first before I can request that she receives a ful refund.

[Farah1]

Yes @Jenny86 she needs to cancel first before you get the option to issue a full refund for her.