Guest left a bad review

[Clive17]

Hi all,

I wonder if anyone has had a similar issue and how i can go about resolving this problem.

I had a guest that checked out after a day because the weather was bad (raining) and asked for a refund. Airbnb decided the case and 

i received an email stating "unable to control any kind of weather and that your listing is very capable to resist to strong winds and heavy rains. So, your Guest won't receive any refund due to that."

A few days later this guest left a bad review and i receive an email from airbnb that my account was "temorarily suspended"!

would appreciate any help regarding this issue.

[Jeet0]

Hi @Clive17,

Sorry that you had to face the heat for something that was out of your control.

Airbnb does re-review reviews if they don't comply by the review guidelines and do not reflect the true experience of the guest. I'd suggest you get in touch with airbnb and flag this to them and request to take the review off.

To find out how to contact Airbnb, search "Contact Airbnb Community Help Guide" in the search bar in the community center.

Hope it helps 🙂

Jeet

[Clive17]

Thank you Jeet i will try and see what happens.