@Isabel457,
Unfortunately you have given yourself a 'black eye' here! At times guests make your blood boil with some of the crazy things they come out with....I got called "a creepy old man"!! How do you think I took that Isabel?...I have a wife I have loved non-stop for the past 50 years. That hurt me, hurt me terribly and I had every right to lash out just the way you did. But this is the way I handled the review....
Isabel, you don't go into specifics...you lose your diginity if you do! Stay calm and aloof, resist the temptation to get into a verbal 'fist-fight'...the only one that will lose will be you! This review and your response is going to be read by countless people and all of them are going to see you as a 'prickly' host....maybe best to be avoided. You started off ok but when their review came....all hell broke lose. You come across as a host who demands high standards! Good for you, but guests may see that as a turn-off, they will feel uncomfortable and feel that at any time they may inadvertantly do the wrong thing.
Now having said that Isabel, this does have the hallmarks of a 'revenge' review....particularly if the star rating was bad. Where the guest mentions money after the stay and the review relating to that Airbnb might well agree, and Airbnb do not like revenge reviews. Get onto a CX agent on 0285203333, the Sydney number for Airbnb....Be really pleasant and ask their advice on how they might see this review. Don't demand anything or be overly aggresive, just ask their advice and they may very well side with you and remove this review.
But learn from this Isabel, ....never write a review....or a review response in anger, remember the review says as much about you, as it does about the guest.
I wish you well and hope you can learn something from this.
Cheers.....Rob