I've been lucky, truly I have, to have mostly wonderful guests. Although every now and then something comes along that really annoys you...
Allow me to set the scene; I had two guests arrive on Wednesday. They seemed nice enough; communication was good; they did neglect to tell me they were running 5 hours late and when I asked where they were they only then informed me that they had stopped for coffee and would be a further hour and a half. I spent all morning indoors waiting for them when I could have been having quality time with my son and after learning that they would not be arriving until after 1700 left the keys in my local safe place. Their original arrival time was 0830; they apparently collected the keys after 1700, but no sweat - that's why I have a safe space, even though I prefer to check guests in myself!
The guests and I only met on their check out two days later - they more or less had the apartment entirely to themselves during their stay, which for two nights in central London cost them £91 including all cleaning fees.
So now to the reason I am irritated; they left a glowing review, but in the private feedback has told me that it is 'expensive for a room in an apartment'.. I am truly, truly miffed. This area does NOT have cheap hotels (an average of around £100 a night) They had an apartment to themselves, with heating on constantly, a seamless check in and complained it is too expensive? I feel like I am missing something! Especially as they are from Canada, and I have noticed that their Airbnb accomodation is all EXCRUCIATINGLY expensive; I actually booked a hotel for my trip as it is worked out considerably cheaper.
Thankfully I am in the midst of hosting two absolutely lovely guests but this is still niggling at me. I almost feel like my home ihas been cheapened! I take pride in offering a wonderful place to stay, I keep it super clean and homely and guest ready at all times and so to be told that it is 'too expensive' is a little disheartening. Perhaps I should raise the price so as to avoid these kind of cheap customers, but then I fear I will attract customers who will expect the Ritz and lower my good reputation.
Anyway, I just wanted to vent, and see if any other hosts have felt more than a little betrayed at the feedback after what you perceived to be a great stay?