@Kanokkan0
I long ago gave up trying to work out the rights or wrongs of the way CS managers handle disputes.
I don't consider the system is fair when on one hand the company says...."we've got you covered" and as soon as you put it to the test you find out they haven't!
I don't think that's fair but, I do not have the capacity to change the way the company operates, and if I am going to continue using them I must do it to my advantage!
Almost all companies indulge in a bit of 'journalisitic licence' when it comes to advertising themselves, and having spent a lifetime in business I have learned that it is I who controls what goes on in my life.
The net result of this Kanokkan, you have lost $1,000. You can take it further and request a supervisor take control of this case of yours but, your chance of getting a decision reversal is slim to negligable.
Other users come here and shout...'what is wrong with you, stand up for your rights' ....really, what will my voice achieve....zilch.....zippo.....'Goose Egg' as Judge Judy would say!
Raise your listing amount by $5 per guest night. This amount will have no effect on your reservations....it is not as though you are only charging $35 per night for a 5 bedroom villa, you have the 'wiggle room' there, and when a guest takes off with the keys, breaks a vase, blocks the toilet.....or duds you with a reservation you will have covered yourself without having to go through the agony and torture of trying to get some compensation from the resolution centre.
I know you are annoyed Kanokkan, and have every right to be, but I am like you, I am a host and no different to you! I get my fair share of issues that cost me one way or another but I don't get pissed off, I don't start screaming for retribution....I just get on and prepare for the next guest and continue to make money!
Kanokkan, I am sorry this has happened to you but, when things don't work out, don't expect too much support from Airbnb....you may get it, many do, but equally you may not!
Cheers.....Rob