Hi all, my mom and I stayed with a 78 year old elderly person who lives by herself for 2 nights in Santa Fe. At first she seemed very eager and overly friendly in her style of hospitality but we went along and engaged with the host in her stories and questions. She gave us a tour of her beautiful house, talked about her art and her travels and appreciated her intention to make us feel comfortable and welcome in her house. we were friendly with her and chatted in the morning and evening for a few minutes. We were to leave this morning and she comes upto me at 7:20 am and says why are you mad at me and why is your mom mad at me. We tried to reassure her that nothing was amiss, we had enjoyed the 2 night stay and shocked where she got that impression from. We tried to clarify what had exactly happened from her perspective and she said my mom had woken up in the morning to yell at her in her room. My mom and I were sleeping up until 10 minutes before the incident and my mom had just showered and I was getting ready to go in to the bathroom to get ready. We tried to explain to her that we really appreciated her efforts to take care of us and my mom admired her for all the art and hosting on Airbnb and working so hard considering she said she had survived cancer and she found it hard to live by herself as her only son is abroad. In our conversations she had mentioned she slept poorly and sometimes forgot things. I work very closely as a nurse with older adults and have great compassion for the travails of aging and illness. But, to experience it while being a guest and being accused of something we didn’t do is deeply disturbing. I don’t want her to lose her business on Airbnb as that would greatly add stress to her situation, but I also want to be honest, compassionate and transparent so other guests don’t find themselves in this situation or something worse. I reached out to Airbnb help by email, haven’t heard anything, but any suggestion on how I navigate this would be welcome. My heart breaks for our host, she is trying so hard to make a go and she does work really hard to make her home comfortable for guests, but this type of behavior where we couldn’t really rationally reason with her and instead we are blamed for is also unsettling.