I have only really had 2 bad experiences, one with a woman who desided after staying here for 2 days , this wasn't the place for her after coming back to my home late afternoon, taking showers, hanging out and then leaving at 6pm. I was livid. I have been a host for several years and have always had great guests. I also have had a very difficult time being paid for a stay from Sept. 11, 2017. Still fighting with them to get their act together and pay me. Hopefully I will recieve by Thursday, 11-16. If not I will be calling LOCl news ivestigtor to get involved and get this corrected. Their computer software needs help, this is absurd to have waited so long and have talked to sooo many CS people, I now am hoping this last one, Nick, will finally get this resolved. But I am VERY RELUCTANT to take another guest until I recieve payment. I do have a strict cancellation policy and AIRBNB should stand by us Hosts and follow the policy we have chosen. If you book at a hotel and cancel after the cancellation date, then you are charged end of story. I would increase your security deposit to at least cover some damages in the future. If you have a guest in your home and they are causing damage someway, then you can kick them out. contact AIRBNB first.
I hope this helps.