So, as a hostess, I offer bottled water, coffee, tea, some bookings get a bottle of wine, oil, salt, pepper, olive oil, nut bars, sugar, creamers, powder creamer, hot chocolate, small candy bars and that is just my kitchen!
As for the bathroom, toiletries galore for him and her, eye make up remover, hair spray, wipes, first Aid kit, tooth brushes, floss, body cream, razors, baby powder, personal spray for him and her. As for the beach, sunscreen, mosquitos repelant, beach chairs and umbrella, cooler, ice packs, umbrella, tennis rackets, a water toy.
And in the bedroom, extra pillows, fan, sewing kit, lint remover, and I will stop here!
So these guests that left today, the ones I told they could check in up to four hours prior to check in time which is 4 pm, the ones that had flowers and a bottle of wine waiting for them,
the ones I had to wait until 11:05 am for them to leave (check out is 11 am!) and I wanted to give the incoming guests extra time for earlier check in too,
the ones that broke one of the mimosa glasses (did inform me of) and replaced it with a Dollar store two beer glasses, because he liked them, (and Dollar store did not have the champagne glasses),
the ones that left the kitchen a Mess, (you should see the color of the dish rag), the dinning table and floor didn't look much better,
didn't even remove the garbage or put the dishes away,
must have fried everything because the 625 sq. feet that is the villa stinked up like a KFC..., and let me add that I didn't work my part-time this am because I had a feeling that I was going to clean a lot... sure enough!, GAVE ME A FOUR STAR FOR VALUE! Everything else a five star and he recommends the villa!!!
Upon a guest's review, I always acknowledge it and say something polite and positive in turn. I am very open, so if someone complains privately i.e. of noise in the building's hallway, I do acknowledge in private and publicly. I have nothing to hide, literally! My reviews speak for themselves!
My dilemma is (and I came here first before I reply to his review),
should I ask him point blank why a four star on value (after I offer everything you just read)???
Usually, it's the location (mind they choose the place and apparently don't look at any of the maps, pictures, etc.) that gets me four stars, to which I have replied to a guest stating whatelse am I suppose to do if they are not looking at the description, map, distances in miles, etc. OR
for the first time ever, I should just ignore this one review, like I see other hosts doing, and move along with my business.
Just wondering what would you do?
End of vent/rant. Thanks for reading.
