Hi all,
I have been a host in Airbnb for about 7 months and recently I encountered number of inconsiderate guests where they seems not reading the listing description/house rule before making a booking.
Story 1:
Had a guest booked my AirBnB one month in advance and send in a request for an early check-in. Seeing I have availability the day before, I purposely block one day in order to accommodate her request. Move forward, 17 hours before check-in, the guest demands for 2 parking space. I patiently explained that each unit in the complex are allocated with ONLY ONE parking space and any additional request for an extra parking space needs to go through the Management office. In my best effort to assist the guest, I request the guest to provide the car registration number in order for me to make the necessary arrangement with the Management office. However, it took the guest hours (only replied at 11:00PM) to get back to me with the details and by that time, the Management office is already closed for the day.
After explaining the situation to the guest and offer to apply the "visitor parking" the next day, the guest puts in another request - to do light cooking in the AirBnB. Assuming that they might have overlooked on the House Listing/Description, I once again took the time to explain to them on my house rules. To my dismay, the guest responded unpleasantly to my message. After receiving such response, I politely suggest that if my AirBnB does not meet their needs, they are still able to cancel their booking with full refund. I would rather have guest cancel their booking realizing that my AirBnB is not what their looking for rather than receiving a bad review from them due to their refusal to read through my listing properly. Eventually, the guest decides that they would still want to proceed with their booking and that they would not mind dining out. As a resident who have been staying in the area for years, I've provided them with a list a few places they could go to get some grub.
In spite of this, my effort in "entertaining" this guest did not end there. On the day of their check-in, I receive yet another unpleasant message from them to start of my day. "NO TV?!!!" was the message I get. I had to gather every ounce of patient and grace to once again explaining and list out to them on the amenities I provide in my AirBnB to which if they have had taken the time read through my listing they would have known what to expect.
Story 2:
During booking, a guest made a reservation and state the number of guest that will be checking in to be ONE guest. Though it is not customary for a host to provide amenities, I do offer some complimentary tea, coffee, mineral water, snack as well as towels, and I will provide the quantity of the amenities depending on the number of guest mentioned during booking. Unfortunately, this particular guest fail to properly indicate the right number of guest (booked for 1 guest but 2 people check-in) and left me a not too good review due to the lack of complimentary amenities.
Story 3:
Provided some complimentary tea, coffee and sugar sachets on the kitchen counter for the guest and store the remaining stocks in a drawer (hidden drawer). However, there are few occurances where some light-fingered guest not only "finishes" the complimentatry sachets I've provided on the counter, they even ransack the sachets stocks (approoximately > 50 packs for tea, coffee, even sugar EACH) that I have store away for next guests.
I just wonder, if I am a bad host ?
Thank you! Please share with me your experience!