I am a very new host and am hoping someone can assist me. It is my first week hosting and am still getting used to the differences in booking types. I had the following timeline and I am unsure what to do:
- I received an enquiry about a two month stay, which I agreed to but the guest did not book. I offered for the guest to come and have a look prior to booking (as it was such a long stay, I thought they may like to see it first).
- during that period, i received some kind of booking from a second guest for one month. I contacted them to say that I thought I had done something wrong with the site (at that time I didnt understand the process and thought I had), and as I had promised the place to the first booking, I felt obliged to honor the first booking. I thus declined their reservation, and said I would open it on Tuesday if the first guest did not book, and give them a special offer for the inconvenience.
- while waiting for the first guest to get back to me and book, a third guest has booked for nine days over the top of the period, and I do not have the option to accept or decline (which I am not sure as to why).
I feel terrible and am not sure what to do. Logically I feel like I should cancel the third and allow the first two to book, but when I look into this, it says I will lose my superhost satus. I know at the very least, I am swapping to reservation only, as my experience with this instabook feature has been very problematic as a new host!
Any help would be greatly appreciated.