Matching up payment statements to bookings

Sarah897
Level 2
Auckland, New Zealand

Matching up payment statements to bookings

I find on occassion that the amount received as a host on the posted income statement I receive is not matching what I expect to receive from a booking.  On the online booking there is a Confirmation Code. On the payment statement received in the post there is a Transaction Reference Number but they are not the same.  I have quite a regular flow of bookings and I would like the posted income statement to reference the booking it is linked with to clearly match a payment to it's booking.

1 Reply 1
Jeff89
Level 7
Sydney, Australia

On the Android app, neither the calculations of a payout nor the net payout amount display in either the completed or transactions.   

 

Notwithstanding the information can be backtracked by traversing other from earlier documentation or the web version, this seems like another major sloppy shortcut on the Android app as the financial computations and net bankings are fundamental to booking and financial transactions and should be visible on those screens.