Hi @Tamara-and-Goykoh0,
You will need to contact Airbnb if it is within 24 hours of check in and if it is more than 24 hours, cancel on the guest but ensure you choose "I’m uncomfortable with the guest’s behavior". You do get 3 opportunities to do this.
For Instant Book hosts only
Hosts who use Instant Book may be able to cancel up to 3 times, penalty-free, if they have concerns about a guest’s behavior. Calendar inaccuracy, confusion about pricing or availability, and extenuating circumstances are not covered by this policy.
If you're an Instant Book host and have concerns about a guest's behavior:
- Go to Your Reservations and find the reservation you need to cancel
- Click Change or Cancel
- Select “I’m uncomfortable with the guest’s behavior”
- Provide a reason for the cancellation
Once you complete these steps, the host cancellation penalties for this reservation will be waived, and we’ll help your guest find another place to stay for their trip.
If it's within 24 hours of check-in, contact us instead.
Note: Instant Book cancellation can be used a maximum of 3 times per year. This exception only applies to Instant Book reservations, and can't be used for any other cancellation reason.
Dave
David
Superhost Ambassador ~ Host Club Community Leader ~ Community Expert ~ Experienced Co-Host