New Air bnb visitor trying to book a property

[Kimberly104]

New Air bnb visitor trying to book a property and I get as far into the process as having my ID scanned which for some reason it is not doing.  Please help.

[Alice-and-Jeff0]

@Kimberly104 - we're mostly other hosts here, not Airbnb representatives.  What error message are you getting exactly so we can maybe help you?  

Some reference materials: 

https://www.airbnb.com/help/article/1237/how-does-providing-identification-on-airbnb-work

https://www.airbnb.com/help/article/336/what-are-profile-verifications-and-how-do-i-get-them