@Charlie-and-Nina0
What an amazing accommodation you offer! I've had the pleasure of being able to go to Arizona twice in my life, and I am in love with the grand vistas, the starry night skies, the red earth and rocks. It touches my soul deeply.
Anyway, and it's really none of my business, see it as a tip from one host to another.
I noticed in your listing that in your public responses you have frequently reacted to something that the guest must have mentioned in the private part of their review not visible to the public. This is something a lot of hosts don't realize and thus draw attention to something that in fact isn\t a problem. And your listing looks so wonderful, that it would be a shame to undermine it in the review section in any way.
For example the heater issue. As a possible future guest this would leave me with the impression that it is something that is a problem occasionally. Personally, I would never react to anything publicly said in the private review section. You can do this separately through the message system and nobody else is the wiser.
I would love to stay in your amazing place and promise to keep my white gloves at home!!
Happy hosting, Andrea