New to Airbnb, hosted, guests wrote reviews but I'm not getting them. They are frustrated!

Sharon20
Level 1
Daytona Beach, FL

New to Airbnb, hosted, guests wrote reviews but I'm not getting them. They are frustrated!

My guests have told me that they wrote good reviews as soon as they left and I have yet to see them posted.   They were disappointed that they didn't show up.  What can be done to have these reviews show up on my page?

2 Replies 2
Jose-E-0
Level 1
San Juan, Puerto Rico

That is odd, although typically guests and hosts will receive an email reminding them to leave a review around 24 hours after check out. Have you received this email? Go into your dashboard and see if you have a review in your notifications tab.

Shadley0
Level 6
Cape Town, South Africa

Hi @Sharon20

 

Reviews are only visible once both of you complete the review. Have you reviewed them?

 

Shad