In the hosting options you can set the following option:
House Rules > Pets Allowed (X obviously means Pets Not Allowed)
Once that's selected it displays on your listing as:
House Rules > Not suitable for pets
This language IS NOT strong enough! It needs to read NO PETS.
I realize I could add to the listing but this is such an obvious oversight. This is a House RULE not a House SUGGESTION. By saying the house is "not suitable" you've got people who think well, my dog is a good dog and well trained, they'll be fine.
That's not the point. Pets are more likely to do damage, hair gets everywhere, they cause allergy problems, and there are tons of other reasons why people may want to refuse pets.
I just happened to see my guest entering our property with 2 big dogs and my listing is set to "Pets Not Allowed"... It's hard to blame them when the listing shows as "Not Suitable for Pets" since it seems like more of a suggestion. Now I'm not sure whether to confront them about the issue or not but we DO NOT want pets in our house.
I understand there is complexities with service animals but you would think someone would disclose animals in the house when you explicitly have Not Suitable for Pets listed on the listing? Should I mention that neighbors saw that pets were on the premise and that we specifically mention they're not allowed in the listing?
At this point they're not going to send their dogs away... and I can't really kick them out since they rented it for Thanksgiving holiday and I have a conscience... and I don't want to get a bad rating for something that's not my fault...
So what do I do? Just bite the bullet and explicitly state in the description that NO PETS of ANY KIND are allowed? Mention that we'll take the security deposit if we find you have pets? I'm not really sure what to do from here.
Thanks in advance!