@Ryan597
Ryan, I am so sorry this is happening to you mate and it is a serious c*ck up on the part of the company!
Those of us who chose to do nothing when this first reared its ugly head around the start of November have all been paid because it was as we suspect related to the ATO's requirement that Airbnb file share hosts information with the tax department.
I and others suspect, although we have not been told anything by the company, the computer system which handles Australian business (and we do now believe this to be the case because it did not affect users anywhere else in the world) could not handle the amount of information required to satisfy the ATO's requirements and continue with it's day to day operations, so consequently all normal business was put on hold until the ATO information had been dispensed with before full normal business was again resumed. They were still able to handle bookings, just not process payouts!
Another thing which strengthens this argument is, although we were all told our banks were rejecting our payout account information, as soon as payouts started to be processed again they were sent to our original payout accounts.....try to figure that one out!!
Ryan, Customer Service have added to the confusion because they had not been informed of this problem and each of them were shooting from the hip and all giving out conflicting advice....some were saying do nothing, some were saying the payout account was in error put in place another one...and CX must bare a lot of the responsibility for trying to be all things to all people and giving out unverified information....a serious blue on the part of the company!
Mate.....what is happening here Ryan, every time you put in place another payout preference you have to go through the whole bank verification process again, and every time you go through this it adds another weeks delay to getting a payout. Ryan, ignore these turkey's in Manila, Dublin, Canada, San Francisco and just set your original payout method as 'Default' and you will get paid.
I know, heartbreaking and crazy and you have done nothing wrong mate, but just go back to square one, it doesn't need reverifying, it already has been!
All the best Ryan, many of us really feel for you, it's a bloody poor show on the part of the company and they will pay for it. They already are from me! With all the confusion and no information, I set my listing up on Homeaway/Stayz and have already got 5 bookings....that's Airbnb's loss....not mine!
Cheers......Rob