My payment was sent on November 20th 2016 and I still haven't received it.
I posted about it on AirBnB's FB page and was quickly asked to send a DM to their twitter account @AirBnBHelp which I did and recieved a prompt response that one of their reps will contact me ... except he didn't.
So I sent another reminder to @AirBnBHelp and that's when someone by the name of Aaron sent a very polite e-mail on Dec 17 2016 saying that he is the " ...Customer Experience Specialist with Airbnb." and "Please know that your case has been escalated to a department that can better assist you. A case manager is currently looking into this and will email you as soon as they have an update.
On December 26th I wrote back to Aaron requesting a status and, you guessed it, I haven't heard from him yet.
The point of my writing all this is that even a good company like AirBnB can have unresponsive and untrained customer support reps who can only solve basic problems but do not know how or when to escalate the problem to the next level. So they give you the runaround.
In my case the money was sent to a foreign bank through AirBnB's payments processor which if I am correct is also located in a foreign country (UK). So there are a whole lot of low-level support people involved: the customer service reps at AirBnB, the reps in AirBnB's payouts department, the reps in the processing bank which is in the UK and then the reps in Ecuador where I have an account. Since then I have moved by default account back to the US and have received the money for my subsequent reservations with 3-5 days. But I am still waiting for the $571 that AirBnB owes me.
The right thing for AirBnB to do would be to swallow the bitter pill and say okay the money that you did not receive is OUR money, we lost it and we'll find it. In the meantime, here's your money sent through a more reliable carrier such as Western Union or Paypal.
As for me, if my issue is not resolved soon, I am going to go back and start bugging AirBnB on their FB page and their twitter account.