@Daniel724, @Blanca31 I have never experienced your payment problem, but since payment is the primary service of Air BNB, I am very concerned that there are so many hosts having problems. As such, I am motivated to find out more. I read through the Terms of Service (yeah that is a lot of reading) and came across this sentence about Air BNB Payments:
Airbnb Payments may delay or cancel any Payout for purposes of preventing unlawful activity or fraud, risk assessment, security, or investigation.
Sooooo, I don't know what is going on in your cases, but here is an address I found for addressing Air BNB Payments:
888 Brannan Street, 4th Floor
San Francisco, CA 94103
United States of America
+1 855 424 7262.
Of course you have already called the phone number and you may already know the headquarters address.
I hope you both will post follow up information as I am certain there are many hosts who will benefit from your experience.