Hi Everyone,
I've seen a couple of posts on this issue but they are contradictory so just asking again in hopes of getting some clarity.
After receiving notification from AirBnB of a recent payout I received an email from Exchange4Free requesting that I complete a mandate. This is the first time I have ever heard of them and AirBnB have not made me aware that there would be any change in the payout process. Furthermore, there are no entries in the help database addressing this change.
Is this a legitimate request from Exchange4Free?
Lastly, it's one thing to make the mistake of forgetting to inform hosts of this change, but it's highly unprofessional to fail to fix the mistake by eaither emailing South African hosts after the fact or at the very least make a post in the help database to clarify the situation.
Hope I get get some clarity - thanks!
Andrew