Hello Evryone!
Sometimes some host think that Airbnb is not fair about rating, most of you might think that each star has a different weight or value in the rating system, so for clear your doubts, let see togheter how the rating system works:
Now, the stasticts of Airbnb working in this way:
you have the total of guest let say 75, but only 57 guest gave you 5 stars, so Airbnb want to know how many "times" you get 5, so that mean that every "guest value" is: 1
- So, dosen't matter what they gave to you: 4, 3 or 1 star, matter only "how many times" they click 5.
For to know that, they calculate the difference between the actual 5 stars number - 57 (A) - and the total guest number - 75 (B).
A : B = C
C x 100 = %
So,
57 : 75 = 0,76
0,76 x 100 = 76%
so, you recived 76% of the time 5 stars!
now let say that we had 2 guest in the last week, so 77 total guests, but they gave us 4 stars, so the 5 stars number (57) it will not change.
57 : 77 = 0,74 x 100 = 74% - we lost 2%
we recieved another guest and he gave us 5 stars 58, 5 stars - 78 guests
58 : 78 = 0,74 x 100 = 74%
we recieved another guest and he gave us 5 stars - 59, 5st - 79 guests
59 : 79 = 0.74 x 100 = 74%
we recieved another guest and he gave us 5 stars - 60, 5st - 80 guests
60 : 80 = 0.75 x 100 = 75% (finally)
what you not see, is the numbers after that 0,74XXXXXXXXXXX
57 : 77 = 0,740259......ect
58 : 78 = 0,743589.... ect
59 : 79 = 0,746835... ect
60 : 80 = 0,75
How you can see the numbers slowly growing in percentage respect the two primary numbers.
now finally we get back at 75%, but the last guest give us 2 stars, so we have 60 - 5 stars and 81 guests.
60 : 81 = 0.74074074...... X 100 = 74,074074074..... %
we lost almost 1% again.
In conclusion, this is how percentage working, there's not any kind of preference or dark plan form airbnb to punish you, it is just math, and math work in this way.
I hope that this expample clarifying your doubts about the rating system.
Have a nice day. 🙂
Cheers Raf