Hi @Agnieszka7,
Unfortunately there is a breed of guests, that will never give 5 stars 😞 As they consider perfection is not from this world.
There is nothing we can change about this, or recognize such attitude upfront.
At best you may recognize the background culture of such guests. As this is what typically motivates such an attitude.
I know it is hard to swallow. Just don’t take such ratings personal. As it is not meant like that.
They do hurt though.
Fortunately, most guests do seem to understand, when everything is really good or better. A place deserves a 5-star all across the board. And that everything less than a 5-star does mean a slap on the wrist of the host.
There is not much you can do about such situations. As you said, the textual review was fine.
Airbnb may remove reviews upon request, but only when the review is not in line with their policies (most likely not the case here).
Furthermore, prospective guests cannot see, the individual ratings given by your previous guests.