My first bad unfair and cruel review experience. And believe or not I got 1 star in almost all criterias.
Airbnb Community and Experienced Hosts I need your support and help.
Host was irrelevant. First day, we went to a security gate across the street and take key from security. She didn't come with us to explain about facilities in home. She obviously didn't check home before we arrived. Because of that I wished she would come with us and see the conditions of home. Toilet, bathroom and bedroom was dirty. Washbasin was muddy. There were hairs (other people's) on the bathroom floor. There were not toilet paper and hand soap (note: there was some hand soaps used by other people. It is not hygienic). Also, it was not good to see that toilet brush was fully sh*tty. Kitchen was untidy. There were water was drunk by other people and potato chips was eaten by other people in the refrigerator. And THE BEDROOM... There were hair (I don't know whose) on the bed sheet. We stayed 3 days. We tried to clean toilet and bathroom during our accommodation. We didn't touch anything in the kitchen. We found a clean bed sheet and was covered bed by that. All these things prove us that the host is irrelevant and didn't check home before us.
REALITY
My parents are my co hosts and they did check the apt prior check in. The regular cleaning lady came and were paid 80 TL. The house was CLEAN. actually they left a big box of trash in the apt which i took a picture of. The host DID NOT reach me or mention any of his remarks below. In his review He mentions security gate which is a risk and private information.
Because in check out they mentioned they bought toilet towel and soap for the apt and left it all the package for us(we had it both but they said there was not enough and they did not like those). refund for their expense was provided.
The cattle at the apt no longer works.
I do believe they did this intentionally to leave a bad review and may be get money from airbnb or something. Otherwise why would you not call your host...... In check out when i asked why didnt you call me about it. He said its ok we only came to the apt to sleep anyways.
What else can I do now at this point.....I really do not want to respond back to their review.....
AİRBNBS RESPONSE VİA TWİTTER
Hi there, we understand your concerns and appreciate that it is never nice to get a positive review. However all hosts and guests are permitted to leave feedback on the reservation and Airbnb cannot remove reviews unless they violate our guidelines : http://abnb.co/iAyGAy . However you do have the option to leave a public response to this review. Here you will be able to outline your point of view and address any issues raised in the guests review. This way, future guests will be able to see how you communicate and address problems as a host. We hope this helps. Please let us know if you need anything further.
Report this message Delete this message