Hello there,
I am a new host and my reviews and ratings have been rather good so far, but recently I've had two rather low ratings (with good reviews!). So I have 2 questions please:
1) How can I tell for sure which guest left which rating (especially when reviews are left on the same day or within a day of each other)?
2) I think I know which guest gave me a rating of 1 for accuracy, though her review was very good. In her private accuracy feedback, she even said that the listing WAS accurate.
Is there anything that hosts can do about this kind of massive discrepancy between feedback and rating? If the guest left me a 4, I would have let go but a 1...!?
Many thanks and best wishes,
Rosa