Hi,
I have the same problem here, but I am a host 😕
I have 2 listings that I just started to rent over Airbnb. With my first one, I got my first 2 reviews and all went good.
With the second listing - I got my first review today, as a notification on my mobile - but after that it disappered from my listing. On my listing it says I dont have any reviews yet. I can see it on my profile page but I cant reply to it, a private review has also disappeared. It`s also not adding - it says I have 2 reviews on my user page but you can clearly see, I have 3.
Also, my review on that guest`s page is not showing up.
This is really frustrating cause I am a new host - I need those reviews and I was so happy seeing they are good.
I wrote to Airbnb help - we exchaned 3 mails for now but they still didnt solve anything. They want a phone call but a phone call is not good to me. I mean, it s not a problem, I should talk with them about. It`s a techincal glich / bug I suppose - they should just fix.
And I oppened a new topic here in community room just like you.
https://community.withairbnb.com/t5/Help/A-review-is-not-showing/m-p/478998#M113207
Any suggestions?
I read that I m not the only one having this problem .....
Best regards,
Nevena