I'm writing about the situation I got the second (!) time in the last 6 months.
First:
A group of people rented my house for a one night staying. After a few hours (around 4) they spent in my house (they took shower, ate delivered pizza etc) they decided that the house is not what they were expecting.
They didn't even text me before leaving. They sent me a message that they already left and that they want a full refund because of some things they didn't like (for example small spots on the floor after I repainred railings. and other "unreal" stuff). So I got scammers.
Second (another property):
A guest asked me how to turn on the Netflix. She didn't get it even after I explained it to her by text messages. Then I offered her to come to help in a few hours at the same day but she declined it and texted she's ok without it. After her staying I got a message from Airbnb that Netflix in my apartment didn't work all the time of her staying and she didn't like something else (sorry, don't remember, but it was literally nothing) and she wants refund (part of the money). Thanks God I chated with her by text messages (because sometimes i just call guests) and I sent screenshots to airbnb. Of course she didn't get a refund.
BUT. Both of the guests left me a review with just one star. It's obvious because the scam wasn't successfull and they were angry. Both of them didn't write something bad in the review because there was nothing to write.
The first guest left a review "The pictures are accurate. In terms of cleanliness, it could definitely use some tlc. Great location for shopping!".
The second guest left a review ":("
So I got the question - why guests who were trying to make a fraud are able to leave a review and to affect on my rating? How can I delete there reviews from my page? They had nothing bad to write, they just wanted to down my score.
I don't have a lot of reviews yet, so both of them affected on my score a lot. Maybe somebody had such kind of situation?
I called Airbnb, but they literally did nothing to help me. Is it ok that airbnb doesn't care about hosts and honesty?