We also have this issue about a guest who booked for his wife and daughter’s vacation . His review was all about harassing his wife and daughter because of their service dog. First and foremost, we love dog as we have our own! We as a host love to welcome every guest as they arrived to feel at home, and his complaining about as soon as his wife and daughter arrived we harass them, it just happen that his wife brought a service dog with her but it’s nothing to do with that, we just want to welcome them and explain the situation. We’re very much aware of the law and the rules and policy in airbnb about service dog, but since we’re an Airbnb with no pet policy, hope guest will considerate enough to tell the host in advance that they have service dog which we’re not against with it, law is law! At least for us to prepare early as possible to find someone to help us do the cleaning as it’s not a regular cleaning at all but deep cleaning, we need to do that in order for us to protect the next guest if they have allergy issue. We’re in a remote area, in a mountainous region, our next city will be an an hour and a half if we’re lucky to find someone to help us. Luckily, we don’t have the same check out as we do have 2 cottages and I’m the only one on that day to clean as my husband is working , and hurray we have a late check-in , or else we’re screwed, fyi I cleaned it for 6 hours! We’re trying to explain to her that in the near future and to help other host too, give us an advance notice to prepare because not all airbnb are in a big city that you can easily find a cleaner and not all host have their own cleaner,we’re in a remote area and I resigned from my job as we can’t find a cleaner and need to do it on my own! And obviously he didn’t read our listing about us on the site 😊.,he’s complaining about it! Though we live in the property, we have our own entrance, our 2 cottages have their own entrance gate and different parking area too . It’s very private and fully fenced! The only thing shared is the laundry area which it’s black and white in our listing. We still didn’t reply on his review because we call airbnb and waiting for their action