TV issue

[Michelle338]

I had guests who looked at my apartment and LEFT because there was no TV. On the faciities page, I did not tick TV. But I'm guessing in this day and age everyone expects it. I will try to make it clearer on the webpage that there are no TV sets.

Should I give them a refund? Advice appreciated. 

[Kirstie]

Hi @Michelle338,

I'm sorry to hear your guests left when they saw you didn't have a TV. If it was crossed off in your amenities you have no obligation to give them a refund - they should have read your listing! It may be worth adding a note in your description as well to make it clear.

Just to let you know, I have moved your post out of Host Voice to a new thread here as it is a separate question - it will be easier for others to find here. I have also given it a title, please let me know if you want to change it!

Kirstie

[Cormac0]

@Michelle

Hi Michelle

Are you saying that your guests did not read the amenities list correctly?

if so, this is a common problem and how its handled will depend on your cancellation policy, so that your first port of call then contact AirBnb help centre.

Regards

Cormac

The Explorer's Club Krakow