After hosting a guest who lied about how many people would be staying at my apartment and turned out not to be the stand up business person he noted himself to be, but instead subjected myself and my neighbours to a never ending stream of very dubious and stoned visitors literally ALL night for 3 nights in a row, into a 10 day rental I became very suspicious that my apartment was being used by a drug dealer. With noise disturbance significantly affecting x2 neighbours in a high end apartment complex I rang Airbnb for advise, only to have to call back 4 further times to try and get some support as to the best means to evict the guest. the best of which was me being advised that Airbnb would contact the guest advise him he was acting outside of Terms and Conditions and to that they would get back to me with a plan of action - which of course they failed to do.....
After no feedback and support from Airbnb I needed up confronting the guest directly and was subjected to several people sitting throughout my apartment some of whom did not even know the guest(renter), x1 of whom was smoking in a no smoking apartment and the another who was smoking a white substance from a glass bong on my dining table
My apartment was in a filthy state which (what later amounted to 5 bags loads of rubbish and foodstuff strewn throughout the apartment, burn holes found in the carpet and what looked like seaman stains left over the lounge rug and sofa. After viewing this and having received NO ADVSIE or SUPPORT from AIrbnb at all I made my own arrangement to evict the tenant by advising them the police would be on the doorstep in one hour if they were not gone.
In advising Airbnb of this I was STUNNED to be told I needed TO RE-ENTER THE APARTMENT TO GET PHOTOGRAPHIC EVIDENCE OF THE DRUG USE, which would obviously had had the potential to put me in significant danger.
After what has now been 17 phones call and me spending at least 4 hours attempting to communicate with Airbnb and another 7-8 overseeing trades to rectify over $2200 worth of damage inflected on my apartment by the tenant (all of which was documented and photographed) Airbnb had the ordacity last night to suggest to me that the guest should be entitled to a refund for the days he was not able to use the apartment and that Airbnb would organise via the guest's bond to contribute $250 towards the $2200 worth of damage the guest had inflected on my apartment.
DO AIRBNB's TRUST & SAFTEY TEAM MEMBERS LEAVE IN THE REAL WORLD AND REALISE THTA HOST HAVE MILLIONS OF DOLLARS INVESTED IN HOUSES AND APARTMENTS THAT ENABLE THEIR VERY BUSINESS - I DON’T THINK THEY DO.
What on earth would encourage Airbnb management to treat its hosts in such a way and make such short sighted decisions. I have been a successful host with you for several years with x3 high end properties listed with Airbnb and until now having received an increasing share of booking fees - SHAME ON YOU AIRBNB as you should and can do much better than this.
Such dispute thta are back up by evidence need to handled in a far more objective and independent manner or hosts like me will simply give up and go back to a normal method of rental where their is a responsible level care and management capability ove rthe investment into which we have poured millions of our hard earned dollars.
As is consistency said on this Forum Airbnb do a terrible job in managing such situations as need to move away from this process of being Detective, Judge and Juror unless they are prepared to despatch Airbnb representative straight to a host premises at the time such a significant issue arises.
Just another host listing elsewhere and looking to close down the Airbnb relationship
