Hello All..
I am having a confusing evening.. which has now been sorted out.. but I thought I would share. We don't have instant booking turned on for our listing at the moment.
I had a booking that I pre-approved tonight.
Before the person who I pre-approved had completed the booking a second person requested the same night.
I then had a message from the first person saying that they could not complete the booking on AirBnB and offered cash as the AirBnB site would not take payment.
I looked at the AirBnB app on my phone and it showed the first booking as Cancled on the web site it showed Not Possiable.
I messaged the first person back and asked for them to confirm that they wanted the room and said that payment needed to go through AirBnB. They messaged me back and confirmed that they still wanted the room and they would pay through AirBnB
So.. i thought.. I could just click on Pre-Approve again and it would work.. but alas.. it told me the dates were already taken.
I had to decline the second booking request that came in after I had Pre-Approved the first booking to allow the person who I had Pre-Approved to complete their booking.
All is well with the world now.. the first booking has gone through AirBnB including the payment.
It seems like there is something not quite right with the logic of the booking system works for this set of circumstances.
Both of the bookings are for people catching the same flight out of our local airport, I wonder if they have been allocated the same seats on the flight (-;
Simon