** EDITED FOR TYPO**
Hi Melanie @Melanie285
I hope you get this response but unfortunately the system would not allow me to tag you correctly . So it may seem that another Melanie might get this message as well . Oops. Haha
I wanted to let you know about something that happens quite frequently to me .... including even a week ago . I host in my home and Co Host 4 listings too.
I received a booking request from a guest who had no reviews . It also showed that she had joined Airbnb in June 2018 . However as a cohost its my job to vet EVERY guest For the host who hired me. And Yes, I asked this particular person if they were new to Airbnb . She admitted they were not.
It turns out she started a brand new account ... with same email address, same phone number and the system allowed it! That’s a big No No. System failed.
I was shocked. I immediately called Airbnb to report this as this is a violation of the Airbnb guests terms and conditions . Guests CANNOT create a 2nd account to avoiding hosts seeing a bad review or any other reason for that matter. And yes, Airbnb did confirm she had a 3 Star bad review on her ORIGINAL acct. (smoking Rule was broken)
I had the case manager contact her to inform her of this violation and they immediately deleted her second account . She was warned.
And no, I did not take her booking. For several reasons actually, one being she lied and told me she couldn’t access her ORIGINAL account re: password issue. It’s my belief, she just didn’t want me to see the negative review. And thank you to the host ((who like me, also writes honest reviews and states the fact when a guests is not a good guests , not following rules, lack of communication, leaves bathroom filthy, etc. I just state the facts and send the guests photos too in their inbox so they can see it for themselves how their room looked to my entire family. (House rules stipulate to keep a tidy room in our Family house). My own 14-year-old daughter keeps her room cleaner then some of my guests.
(( I will never forget the 2016 guest who blew their nose 10xs a day and threw their dirty bunched up Kleenex all over the floor and on the bed instead of always using the bedroom waste basket in the corner. YIKES.))
It’s 100% OK to ask any question you want . Remember it’s your home , your property , your comfort, your safety, and your rules. Airbnb is there for support, but you need to be the one to hold the reins and take control.
Take a look at my Detailed House rules... I think you might find them very helpful. 🙂
I can assure you that they help to weed out the ones I probably don’t want to host, reviews or no reviews. Doesn’t matter. I always ask questions. And if they don’t answer honestly , that’s a HUGE red flag.
I received a booking last night ... and the this particular military officer who was new to Airbnb, ended his message with “I’m an open book, ask me anything to help you feel more comfortable hosting me!”
BRAVO to this AIrbnb newcomer. I’m so excited to be his first host. And yes, it was his ORIGINAL acct. haha
If you feel that me or another host have helped you, feel free to click on the "thumbs up" button at the end of any post. Thank you so much.
Aloha, Momi
Great way to contact Airbnb or via Twitter at AirbnbHelp / Facebook