Hi @Lizzie,
Upon booking receipt, I send out my standard question list and the link to our electronic house manual (the manual nowadays unfortunately somewhat delayed, because of the 48-hour grace period 😞 )
I copy all booking details into my own ‘tenants data base’, which mainly drives the rest of my booking-processes.
For your information: This data base holds more data than all relevant data fields on Airbnb!
Because many of these are a lack of functionality on Airbnb (Such as estimated time of arrival, mode of transport, flight numbers, special requests).
Maybe a bit double, but then at least I’ve got everything in a central place. And I don’t have to scroll through a massive message exchange, over and over again to look for particular information.
I.e. I transform text into data fields.
And I use a form of a flowchart 🙂
Mainly depending on guests mode of transport and the composition of the group.
I.e. No need to apply the child safety measures we have available, when the group consists of only adults (at least hopefully 🙂 ).
And guests arriving by (rental) car are dealt with differently than guests arriving by plane.
Last but certainly no least, I tell all our guests to sign up with UBER!
In an attempt to avoid getting dinged on location, all the time.
As I’m a so-called remote host, I use a local contact person (with a few backups). And she has been doing this type of job for decades. So very experienced. And there is hardly any need to tell her what to do.
I inform her about each new booking, so she can register this in her diary.
And we keep in touch through WhatsApp.
Before arrival of the guests, I just go through my little data base. To check whether we missed out anything. And I also use this system, to send out reminders. As sometimes guests only give half of the information. Or are waiting with handing over information for a wide range of reasons (we are obliged to collect identity details and report them to the authorities, for instance. And usually it takes a bit of time to get this sorted satisfactorily).
Obviously all of my standard messages to guests are personalized. I.e. I don’t ask for the mode of transport, when they have given me this piece of information already.
Hope that this does give some insight and possible help.
Oh, and funny enough: I never ever have to tell the guests the WiFi Password!
They only contact me about it, when they can't get unto the WiFi for some reason.
So it must be pretty easy for them to connect from what's on or in the Airbnb App.
Ps.
The WiFi password is also mentioned on the back of the router and in the manual.