IMHO, The UX and site archtecture are not only disorganized, but I feel the coders are not hosts or guests, so they have no idea how to best organize the website.
1. The inbox/messaging system is arcane and poorly executed. The next guest for every host should pop to the top of the inbox, since, logic dictates, that's the next person we will be messaging with after the initial booking.
2. The calendar should be ever present in the menu, I shouldn't have to make 3-6 clicks every single time I want to check on my calendar, especially considering the fact that every. single. click. I. make. on. the. website. means. that. the. website. will. completely. refresh. with. every. single. click, which is obviously irrational design, since we as hosts, need to consult the calendar constantly.
3. The menu options change depending on what page you are on, with no actual visual indication of this. So you have to just keep clicking on random tabs until the website flips over into the particular version you need in order to access the particular menu options, which as I said, change depending on what page you are on, without any indication of why they felt the need to make so many different menus, rather than one menu.
4. The menus flip flop flip flop to the left top corner, to the right top corner, to the left to the right to the left to the right. Why? Makes no sense.
5. Why are there so many different tabs settings? None of the tab setting names make any sense or relate to the features I want. EG: restricting the number of days you can reserve. Quick off the top of your head, what's the name of the tab that's under? EG: changing the number of guests that can rent? What tab is that under? Please remember that every.single.time.you.hit.a.new.tab.you.have.to.wait.for.the.website.to.refresh.only.to.find.out.you.didn't.guess.the.right.tab.since.they.have.arbitray.names.like.booking.settings.which.don't.contain.ALL.of.the.booking.settings.So.there.you.go.and.there.you.are.
6. Where is the "quick link" for hosts, to jump to their current/next reservation, so we don't have to shuffle through the beluga whale of a website, clicking on hundreds of tabs, changinng menus and useless features we don't need to click through, when all we need is the quickest route to our guests, their information and our calendar?
7. I'm a HOST. I have only used Airbnb as a GUEST 4 times in about 5 years. I have hosted hundreds of people over the 5 years. Again, I have used airbnb as a Guest only 4 times. SO THEN WHY IS MY INBOX SET TO "TRAVEL" RATHER THAN "HOST"? Every single time I log into Airbnb to get my messages, I first have to change the settings in the inbox from "travel" to "host". Why? Literally why? DO you have any rational explanation? Please remember: Every. Single. Click. means. more. Time. Just. Sitting. there. not. getting. to. the. information. you need. Every. Single. Click. It makes me feel like the system has no comprehension of who uses the site or why. As stated, I'm a HOST. Why is everything in my account set up as if I am a traveler? I'm a SUPERHOST. I want "HOST" to be my priority on my website, that I use as a HOST to become a SUPERHOST. Why are my "travel" messages from 4 years ago coming up when I log in every time, instead of my extremely more imporant messages from my guests?
7. Why does the website need to completely refresh with every single click? Simply put everything into a drop down menu architecture and have only 3 pages. Why are there dozens and dozens of pages. It's useless. It doesn't actually need to be set up that way.
8. I have done survey after suggestion, after email, after review. No one has ever cared or made even the slightest response to any of my concerns or objections about the website, and yet 100% of the customer service agents at Airbnb I speak with all complain about the website with me. Waiting endlessly for pages to load, wrong tabs clicked, click again, wait another eternity, wrong tab again, click again, no, it's not there, woops again, click 500 more times, now we found it. If the website isn't an issue at all, then why is it the standing joke amongst the telephone customer service agents I speak with?