Very worrying that airbnb impose a 'pause' on a listing without conversation and only base this on a single review even if the guest is in the wrong. Reviews are highly subjective and if a guest is annoyed with something out of the host's control he/she can then create a poor review.
We had a single bad review for a listing, after several 5 star raves for the same property, because the guest complained that parking was 7 minutes walk from the property. Frankly this was ridiculous in an international city such as Glasgow - where can you expect this in an city centre? However this review was even more annoying and more ridiculous as we actually have a private parking space behind the property which is part of the attraction. The guest in question failed to read the information sent to him, the information within the property, and the advert for it in the airbnb description and gave the review a 3 star. We try to make information 'idiot' proof but sometimes this isn't enough!!
Based on this nonsense airbnb suspended the listing for 5 days without warning which I found shocking and even after contacting them refused to resolve the situation. This was a supposedly a warning from airbnb to upgrade an already 5 star venue. I think airbnb should grow up and allow potential guests to make their own judgement based on a list of reviews from bona fide guests and not just the odd numpty believing he/she has a grievance.