@James146 It all starts with a scammer obtaining a user's email. Most users, hosts and guests alike, are unaware that emails are the first key to getting access to a user's account. The second key is the login password. How do they do they get that? They send phishing emails or texts, if they have a phone number, of all sorts pretending to be from Airbnb asking users in one form or another to "login" by which means they capture the password. This is standard operating procedures for scammers on many sites such as Netflix and others that have been in the news recently.
Scammers are incredibly sophisticated. They have set up websites that have the word "Airbnb" in them but are totally fake. They even use Airbnb's format and language style. Check out this phishing attempt from a while ago. The "lure" was a subscription to getting better search placements. Who wouldn't want that, right?
Looks real ? Nope, there is no "airbnbpremium.host" domain associated with Airbnb. Scammers make these things look so real it is difficult to tell.
Once a scammer gets into a user's account, they take control and change the settings and/or accounts to divert payments which may have happened to you. Are you missing any reservation payouts? Also, scammers post phony, too good to be true, listings with pictures encouraging guest to contact the "host" off site with a personal email. This is what it looks like:
Next, the "host" sends wire transfer instructions for payment...outside of Airbnb. It's like giving cash to a stranger on the street.
This is probably more than you wanted to know so please forgive me.
The EUR issue is bothering me. I would advise you to contact Airbnb to be sure all is correct with your payout account.
Also, if I didn't send this to you before, here's a great help article to determine if an email is really from Airbnb:
www.airbnb.com/help/article/971/how-do-i-know-if-an-email-is-really-from-airbnb
I'd be happy to answer any more questions you might have, Clare