@Martina75 hello.
I can understand your reasons to be upset and I am sorry that this happened to you. I must tell that I also have found many problems on Airbnb application and I think it should be improved in many ways.
I would suggest you to contact Airbnb directly (maybe call them on the phone) and explain what happened.
You can use that link to see the numbers: https://community.airbnb.com/t5/Community-Help/Contact-Airbnb-A-Community-Help-Guide/m-p/16165#M728
Also, you could explain to the host of the listing you accidentally booked and ask if he could refund the amount to you. If it was me, I would refund the guest, if the cancellation was done immediately after the booking and the guest explained to me that it was a mistake.
In any case, I just had a look at your profile and saw that you have traveled a lot with Airbnb and have great reviews. So, I am sure that you already know the advantages of Airbnb. I would be disappointed too, but I would think that the dramatic explosion of people had caused some disorders that they will be fixed in the future.
I would suggest, give a second chance to Airbnb, contact them directly and have in mind to use more Airbnb.com than the Airbnb App for important actions, like booking.
Ira
- For anyone who wants to contact Airbnb, see this thread:
- Let's all give thumbs up to hosts that help us!