Hello,
New to Airbnb and had NO clue about the cancellation rules and fees. They are absured, btw but when your not even aware of the issue it puts us hosts in very uncomfortable circumstances.
So, I was just HUNG UP ON by an Airbnb "supervisor" for trying to get blocked dates by them, unblocked. First, I did not know of this rule/policy at all. As part of being a host...this should have been in CAPS, BOLD and made us sign to agree to it. Second, I literally cancelled the reservation in question within mere minutes of the booking. I proceeded to tell the guest how sorry I was and gave him options of other hosts in my area. Third, after holding on the phone for 30 min...the Airbnb "supervisor" told me she could not do anything at this time and that it had to go to a "special team". Then she couldn't even tell me anything regarding how long it would take to release these dates. And Fourth, she would not let me speak to her boss or anyone above her and then HUNG UP ON ME.
VERY UNHAPPY and I've only been here for 3 weeks. Any advice?