@Mary703 I just had a guest screw me with a 2 hr and 10 minute late check out. Check out is 11:00 AM I do same day bookings, so the place needed to be cleaned and it takes on average 4 hours with my 2 person crew. They left a huge mess, damaged items and stole a bunch of items also. It took my cleaning people 6 hours to clean it up and and after doing the inventory looking everywhere to verify the items were in fact not in the home. I also had to pay them the 2 hour wait time at $50 an hour times 8 and block any same day booking that night. I called AirBnB and yes even 2 hours is okay to claim if it cause major issues under the policy. I did my review of the guests a thumbs down, 1 star across the board and my comment was 'Unforutanely I would not host these guest again." It was the stealing that pissed me off more than anything else. Within a few hours they sent me a 5 star review and then I sent the Request for Money with pictures, invoices, replacemet links, and used the messaging system to prove late check out not approve and a bunch of other issues we had with them.
I do not expect a dime from AirBnB and the claim is too small to put through my commercial insurance IMHO. My costs were well over 1,000, but I only asked for $780. I wanted the documention for tax purproses in the event of an audit.
8.2.2 You agree to leave the Accommodation no later than the checkout time that the Host specifies in the Listing or such other time as mutually agreed upon between you and the Host. If you stay past the agreed upon checkout time without the Host's consent (“Overstay”), you no longer have a license to stay in the Accommodation and the Host is entitled to make you leave in a manner consistent with applicable law. In addition, you agree to pay, if requested by the Host, for each twenty-four (24) hour period (or any portion thereof) that you Overstay, an additional nightly fee of up to two (2) times the average nightly Listing Fee originally paid by you to cover the inconvenience suffered by the Host, plus all applicable Guest Fees, Taxes, and any legal expenses incurred by the Host to make you leave (collectively, "Overstay Fees"). Overstay Fees for late checkouts on the checkout date that do not impact upcoming bookings may be limited to the additional costs incurred by the Host as a result of such Overstay. If you Overstay at an Accommodation, you authorize Airbnb (via Airbnb Payments) to charge you to collect Overstay Fees. A Security Deposit, if required by a Host, may be applied to any Overstay Fees due for a Guest’s Overstay.