client cancelled booking by mistake and says he still needs the room but can't make the booking

[Michele90]

how to help client proceed with re-booking the room? 

[Michele90]

client cancelled booking by mistake soon after completing booking - how to avoid client being charged money on a strict cancellation policy and how to help him to rebook same room for same dates?

[Helen3]

Hi @Michele90

The best way for your guest to resolve this is for them to call Airbnb and explain the situation to them.

Your guest is the only person who can resolve this.

Please don't allow them to check in without a confirmed booking or you will not be paid.