declining a guest

[Angela509]

I recently had a guest who wanted to book a room for the night for him and his family.

I had to decline as the rooms were booked. I preseed the decline button and wrote a message explaining why but I could not submit the reason - the red block did not come alive so I had to cancel my message and just send him a message through the normal message box. I have now had two more requests from this gentleman and I ahve tried to do the same thing over and over again.

I must say taht I have forgotten the first time to block the date but I went and blocked them after a notice came up saying that I had rooms to let. But even that didn't work. I really don't have rooms to let on the day requested and would like to know why the submit reason button is not working.

Angie

[Marzena4]

@Angela509 Try logging out, cleaning cookies, logging in. 

[Angela509]

Thanks a lot - i'll try that - 

Best regards

Angie

[Quincy]

Hi @Angela509,

Welcome to the Community Center!

@Marzena4 has given some useful information. However, I was wondering if you're still having the same issue? 

Let us know.