I had the exact same problem! Twice!
I Have sent _6_ requests (see below) to AirBnb Management at:
https://www.airbnb.com/help/feedback
without so much as a single response!!
I hate to say it but I'm beginning to think that AirBnB is being intentionally deceptive and underhanded on the this guest surcharge issue.
FWIW I also have a VRBO (HomeAway) account. They disclose their charges honestly and with no hassle.
My prior message (sent _6_ times!)
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AirBnb Management at:
After more than a year as a Superhost, I just became aware that AirBnB is charging my guests an additional 13% on top of the fees I have offered to the public! I am sure you will respond that “This is explained in your intro package” or some such nonsense, but I consider your failure to disclose these charges plainly and clearly to me, on each reservation, to be downright deceptive. It reflects very poorly on AirBnb in my opinion and smacks of intentional dishonesty.
Further, I just spent over an hour discussing this issue (with two different Allyssia’s) on the support line and was told that the only way for me to determine what _my_ guests are actually being charged is to log in, as a prospective traveler, and book a fake reservation! Are you _kidding_ me??!! If AirBnb has any modicum of honestly and fair play, you should immediately begin disclosing all actual charges on the reservation. Failing this, I consider your pricing and disclosure methodology dishonest, deceptive, and possibly illegal.
I am sincerely hoping that this incredible shortcoming in AirBnB disclosure is simply an oversite, that this message will result in the immediate correction of the matter and that, henceforth, my reservations will reflect the accurate amounts my guests are being charged, including any and all AirBnB fees, clearly and with no confusion or deception.
Please let me know of your response to my request ASAP.
Mark Panattoni
14252 Culver Dr. #328
Irvine,
CA 92604
MPanattoni@Yahoo.com