@Emilia42 I did have one Ring spotlight cam in the parking lot overseeing the front of the house. It was disclosed in the listings in several places.
I had a horrible guest that made up a lie in order to obtain a full refund 5 days into a 7 day stay. I contacted the Health & Safety department, and this rude customer service representative tried to claim that I said I had a doorbell camera and that since it wasn't disclosed in my listing, this "woman" deactivated my listing and we went back and forth for 5 days in emails, and with each email, she kept demanding more and more "proof".
I even took a NEW picture of the outside of my house and circled the camera in red and sent it to her. Everyday this woman had one more additional request for proof of one thing or another, and in each email, she stated that she was going to move forward in removing my listing (it was already deactivated).
I was finally forced to open up a Twitter account and I messaged Airbnb directly through Twitter. Within 24 hours, someone from the US called me and reactivated my listing immediately.
Best believe, after my listing was reactivated, I bought a Ring doorbell camera, installed it and declared it numerous times in my listing. Afterall, if they are going to accuse me of having a doorbell cam, I might as well install one.
It's only been a month since this happened and I am still SO aggravated by that woman. UGH! And of course, this lying deceitful guest is still running around my town making 3rd party reservations and I'm sure making huge messes everywhere they go.
@Steven89 Go on Twitter and message Airbnb and request that your case be escalated. If they don't respond to your message in less than 24 hours (not the bot/canned message an actual message), then you will be forced to post something.