To whom it may concern,
We are a host on the Airbnb platform and our listing was suspended without cause. We have sent numerous responses ( in writing) to the Ambassador with the Safety Team, however he has been very unhelpful and refuses to provide any answers on why our listing was suspended. We have asked:
- Why our listing was made inactive/suspended?
- What was in violation since the cameras were disclosed since we became a host and none were in a sensitive area?
- Why further action has not been taken?
According to Airbnb we are allowed to appeal this decision, however, we have not given the chance to appeal, or understand the reasoning behind the suspension.
The cameras and recording devices at our properly have been indicated and have always been up to date and compliant with the Airbnb standards.
We are requesting to speak with a supervisor, or someone who can provide support because we have done what is necessary and the safety team has not recognized that we are in compliance. The investigation has been taking place for almost 2 weeks and we have not been informed of any of the reasoning behind the suspension. It is concerning that we are being accused of something and Airbnb (support) won’t say what, or why the actions were taken, and doesn’t appear the matter is being taken seriously. I understand the need to protect guests but hosts also should be given the chance to defend unfounded claims.
