My Name is Maria, I want to start a conversation with the Ai...
My Name is Maria, I want to start a conversation with the Airbnb community by sharing my knowledge and experiences as a dedic...
Has anyone had issues with Airbnb collecting state occupancy taxes from guests and not actually paying them to the state? I received a notice from the state despite providing Airbnb with all of my tax information that the state had not received my occupancy taxes which Airbnb claims to have been collecting. Where has that money gone? Of course no way to speak with a knowledgeable rep at Airbnb only robots and instant message exchanges which lead nowhere. I am now being charged a penalty from the state for late payments.
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Hi @Kimberly718
If Airbnb states they will collect and pay the taxes in your jurisdiction (you should see that on each reservation), they pay them in one lump sum for all Hosts in that jurisdiction to the taxing authorities involved. However, some states still require the individual Airbnb owner to file a tax report that states they don't owe any taxes, as Airbnb pays them directly to the taxing authority. How often you have to file the report depends on the taxing authority. For some states/jurisdictions its monthly, others quarterly, etc.
Like maybe a lot of folks I am having real difficulty getting Airbnb to tell me how much in transient occupancy (TO) taxes they collect and pay to my County. Our County charges 5% TO taxes. The County has been requiring that we as hosts pay it on a quarterly basis and I suspect that the County is being paid twice - once by us and another by Airbnb. The County is cooperative with my refund but needs to know exactly how much Airbnb paid on our account before giving us a refund. I guess they have no way of telling how much to refund because it seems Airbnb collects and remits for a group of hosts in our County. It has been painful to say the least with Airbnb. So far they have refused to give me the data. I would much prefer that Airbnb stop remitting this tax because we as hosts are liable for it (not Airbnb) and if I pay it then I control when and how it is paid and can clearly account for it on my taxes. But it seems that there is no opt out. What a mess!!
Yes...the whole tax issue is getting to be quite the mess. More and more jurisdictions are realizing that many Airbnb Hosts (or any STR Hosts on other platforms) don't pay local/city/county taxes as required. Their solution is to establish an agreement that Airbnb collect the taxes for every listing in their jurisdiction on each reservation and pay them instead of the Hosts paying them individually. This is usually done through Airbnb's City Portal program. The problem is, Airbnb pays the local jurisdiction in one lump sum...that is part of the agreement. There are no records you can get from Airbnb that state, "we paid $XX.00 in taxes for Jane Doe's Airbnb Listing." They can't. It's all in one lump sum. Your local tax authority should be aware of that.
The only way to "prove" the taxes were paid is by showing them the earnings summary on the listing. Unfortunately, it will only show one heading for "Taxes", which includes ALL taxes including state occupancy taxes, sales tax, and local taxes. Many Hosts keep a spreadsheet for every reservation (and save a PDF version of every reservation by clicking print at the top of reservation details and saving it as a PDF). They then breakdown the taxes for every reservation on their spreadsheet so they know what taxes were paid and by who.
Here are the problems:
1. Airbnb and/or the local jurisdiction don't notify the Hosts in the jurisdictions of the arrangement.
2. Some Hosts continue to pay the tax directly to the jurisdiction, unaware that Airbnb is collecting it for them. Sometimes jurisdictions still require Hosts to file the excise tax form and state "-0- owed as Airbnb collects and pays.
3. Some jurisdictions continue to ask for an accounting of the amount Airbnb paid in behalf of the Host, not understanding that is not possible, as Airbnb pays in behalf of all Hosts in one lump sum. They should know this.
The only way to "prove" the taxes were paid is by showing them the earnings summary on the listing. Unfortunately, it will only show one heading for "Occupancy Taxes, which includes ALL taxes including state occupancy taxes, sales tax, and local taxes. Many Hosts keep a spreadsheet for every reservation (and save a PDF version of every reservation by clicking print at the top of reservation details and saving it as a PDF). They then breakdown the taxes for every reservation on their spreadsheet so they know what taxes were paid and by who.
I checked your listing and if you click price breakdown on a reservation, then click the underlined word taxes, you can see the jurisdictions they are collecting for on the reservation, but not the amounts. By doing the math, you can figure out if the taxes for all jurisdictions are being collected for correctly.
You can also turn on Pro Tools and go to the preferences icon.Then choose taxes, and you'll see there what jurisdictions Airbnb is collecting for. This is only visible on a desktop/laptop. Some Hosts get so frustrated they turn off the Default Collection and do ALL the tax collecting themselves. I don't advise that. Sometimes that is not even possible if there is an official agreement between Airbnb and the taxing authority for Airbnb to collect the tax and not the individual Host.
The only way you can calculate the actual amount collected for the local county is by creating the spreadsheet and breaking down the taxes as shown on each reservation from either the Earnings Summary or by looking at each reservation and calculating the separate tax amounts. You can also take the lump sum amount on the Earnings Summary and do the math for each type of tax and get a pretty good idea of the total paid to the local jurisdiction. However, as mentioned, it is not reported to the tax authority under your name, but Airbnb pays ALL the taxes in one lump sum to the county. There is no way to identify how much was paid to them just for you alone.
I have seen this note somewhere in a Help Article that Airbnb can share your information with a taxing authority, but I think that is only if the local authority requests it from Airbnb and only if certain agreements are in place (which Hosts don't know about):
Information We Share With Tax Authorities
https://www.airbnb.com/help/article/2523#section-heading-11-1
What a mess...🙄
Thank you so much for that explanation! I have been trying to get information from AirBnB for days now, and still have had no luck. I have shown them the description of the 3 taxes that they say they collect from guests and remit to tax authorities on our behalf (one transient occupancy tax and two sales taxes) , and have shown them the total of those 3 taxes that AirBnB says on the website that they collect and remit. But like you said, AirBnB has so far refused to break that number down for me into the 3 separate taxes. I need that because, as you note, we are one of those hosts that has been paying the County its 5% transient occupancy tax ourselves only to find out that AirBnB says that they have been doing the same thing. When I called the County to get a refund, they told me that I needed to get AirBnB to give me a breakdown of how of the 5% TO tax that AirBnB paid for our rental before they would give me a refund. AirBnB has so far refused to give me that number, or at least tell me how in the world they calculated the "Airbnb remitted tax" number on our earnings summary for 2024. They won't even give me the math, and to make matters worse, the total number that they say they remitted for the year is FAR more than the relevant tax percentages (of 5% for the County and 5.3% for the State of Virginia). If the percentages are applied to total gross earnings (from the downloadable CSV), then the resulting 10.3% would be FAR lower than the amount of "Airbnb remitted tax" from the earnings CSV summary. So weird and confusing! They must be collecting other taxes as well, or the percentage is applied to a number that is not the gross earnings number. I keep pressing but no luck. It's horrible. At this point, I just need the annual number for the 5% transient occupancy tax (not the sales tax), but I can't see how I can get just that number for each booking, unless I misunderstood your note. I tried to look at the earnings summary for each reservation but it still only lists the TOTAL number for all Taxes rather than just the County 5% transient occupancy tax. Would be really grateful if you could let me know how to do that. I am fumbling a bit. Thank you so much!
Just a disclaimer here…I’m not a CPA, but I do provide consulting services to Hosts and help them with tax and regulatory issues with their listings. I’m not familiar with your state (VA), or your local county (Northampton), but I can provide you with the information I use to help Hosts I work with. You should verify the information below and ensure it is correct with your accountant. This is lengthy, so grab a cup of coffee 😊😊
First, I always recommend my Host clients print to PDF every reservation and keep on their computer and a backup copy on a flash drive (some also print out a copy; but keeping as a PDF saves some trees 😊). The reservation detail contains all the information you would need in a situation like this. I advise my clients to also keep a spreadsheet and record every reservation and break down the taxes on the spreadsheet for exactly the situation you are dealing with. Also, in the off chance your listing is suspended, or permanently deleted, you will still have all your reservation details to refer to. I provide an Excel template for them to use and keep track of each reservation. Additionally, Airbnb removes the guest phone number from the reservation details after the guest checks out, so keeping a PDF version of each reservation when the booking is made retains the guest phone number.
Airbnb will not breakdown the totals/percentages for you or the county. Your county should already know they won't get an individual statement to the total paid to them by Airbnb for you, as they only get a lump sum for ALL Hosts. One wonders why they weren’t advising you that Airbnb pays the transient occupancy tax in the first place and advising you they didn’t need you to pay this again? They may not go any further with a refund of the TOT paid since you can’t provide something from Airbnb. You’ll have to ask them if they will accept your breakdown as described below. If they won’t, you’ll have to absorb the tax yourself and possibly write that off as a business loss (check with your accountant). Airbnb makes it clear that Hosts are ultimately responsible to ensure taxes are collected and paid (in your case, overpaid) correctly.
You can ask the county if they will accept a printout of your earnings summary showing total taxes paid and the screen shot of the tax breakdown from your listing and/or an example reservation (choose one from your reservation details). You can do the math as noted above and determine if the numbers are correct. I would only show them the dates of the reservation and the price breakdown, I would not let them see the guest name or photo (redact it).
Here is what I’m seeing the taxes are for Virginia and Northampton:
Taxes for Each Reservation
State of Virginia Retail Sales & Use 5.3%
Northampton Local Sales & Use 1%
Northampton TOT 5%
Total Taxes Per Reservation: 11.3%
Some states include the Airbnb Service Fee in tax calculation, along with nightly rate and any fees (cleaning fee, pet fee, etc.). Some states only charge the Occupancy Tax on the nightly rate plus fees. It appears that Airbnb is calculating taxes on the total of the nightly rate, plus fees, plus Airbnb Service Fee. Not even sure they are doing that correctly, as the Northamton website says TOT should be on the "cost of lodging". I guess they consider the Service Fee as part of the cost of lodging for TOT?
Sample Reservation – Calculate Taxes
Nightly Rate + Cleaning Fee + Airbnb Svc Fee = $1,749.42
$1,749.42 x 11.3% = $197.68
Tax Breakdown
$1,749.42 x 5.3% State Tax = $92.72 (round up)
$1,749.42 x Northampton 1% Sales Tax = $17.49
$1749.42 x Northampton TOT 5% = $87.41
$92.72 + $17.49 + $87.41 = $197.68
Excel Spread Sheet Template - Example
Are you having fun yet? 🙄😒
Let us know how it goes, as there are obviously other Hosts in the same predicament.
Hi Joan - wow, you are a superstar!
That all makes perfect sense to me, although it is seriously baffling why AirBnB wouldn't simply provide each County with a tax payment record that shows the taxes that they are paying on behalf of each listing in the County. How hard could that be?? That way, the County could make sure that it is getting what is required from each host and hosts could coordinate with the County to ensure that the County is only getting the required amount, not double that amount (or more) from hosts like me. If there was a way to opt out of all of these taxes, I think I would do that, because then at least I could control the amount and timing of payments, which would make sense since ultimately we as hosts are liable for them (not AirBnB) so if they don't get paid we are the ones who suffer fines, penalties etc.
Ultimately, I suppose it is also the guests who are suffering, because as I understand it taxes like the TOT and state sales taxes are collected from guest payments and don't reduce the amount paid to hosts. I could be wrong about that...
And you have answered the one big question that I have which is how the "Taxes" number is calculated by AirBnB on each reservation summary. Now that I can see that AirBnB applies the relevant tax percentage (in my case 11.3%) to the sum of the nightly rate plus the cleaning fee and the service fee, I can back into the amount of each of those taxes. This was a mystery to me before your helpful note! Why does AirBnB have to make this so painful. It's almost enough to make me switch to another platform.
I also see that AirBnB is assuming that there is a Northampton County sales tax of 1% on AirBnB hosts, on top of the 5% transient occupancy tax and the state sales/use tax of 5.3%, totaling 11.3%. I don't believe that our county, which is Northampton County in VA, has this 1% sales tax, but I will check with the County to be sure and let AirBnB know so that AirBnB doesn't overcharge our guests for taxes. I had always thought that the total sales/use tax was 5.3% for our area, and that 1% of that figure was shared by the state with the county.
Airbnb really would be burdened if they had to provide individual tax statements for all the local jurisdictions for over 7million Hosts. What I don't understand is why they don't break down the taxes on each reservation and provide the name and percentage of taxes? Perhaps they feel it would make the reservation detail too complicated and busy? Other platforms do the same as Airbnb and just show "taxes", but if you click taxes it will show the name of the jurisdiction and percentage.
Northampton 1% Tax
The 1% Northampton Tax comes from the State of Virginia Retail Sales Tax website:
https://www.tax.virginia.gov/sales-and-use-tax
They collect a state sales tax of 5.3% and Northampton 1%. There is a sales tax rate lookup by address if you want to check your listing address and see what the rate is:
Many thanks again!
I wasn't aware that our County had a 1% sales tax on top of the 5.3% state sales tax, bringing our total tax to 11.3% (also including the 5% County TO tax).
I can understand the burden of AirBnB having to provide tax statements on millions of hosts to multiple tax authorities, but since they are already calculating the total tax, they much also have the individual taxes (TO tax, sales tax, etc.). So I just wonder how difficult it would be to just give the tax authorities the breakdown, so they can avoid the double payment situation like mine. AirBnB already has the data, or else they wouldn't be able to determine the total tax which they give to hosts like us. Man, they make it unnecessarily difficult. Like you said, a drop down menu over the total tax button on the AirBnB tax page to indicate a breakdown of the % tax to each jurisdiction and total paid to each jurisdiction would be so easy. The sceptic in me thinks they just want to hide it for some reason.... Why else wouldn't they do that since I imagine others are having the same issue.
You have been really helpful. I was able to create that spreadsheet you mentioned, which allowed me to back into each tax number for each jurisdiction for the entire year. Thank you.
See my post above on how to calculate taxes on each reservation.
Remember, you need to add the 3% Host Fee back to your Gross Earnings AND the Airbnb Service Fee back to Gross Earnings to come up with the taxable amount. You'll have to look at the Reservation Detail to get the Airbnb Service Fee on each reservation, or I think it's available if you download to CSV file from the Reservations Section. You have to set the dates in filters Jan 1, 2024-Dec 31, 2024 for completed reservations.
You can also printout a list of all the reservations to refer to:
@Kimberly718 Have you ever gotten Airbnb to show you who they are paying taxes to on your behalf? My local city government is saying that i have not paid my taxes, so I contacted airbnb and got the lump sum explanation, but can not provide a paper trail to prove my taxes are paid. This seems illegal to me, they have to show and prove that the taxes they withheld on my reservations are actually being paid out. It is a simple accounting paper trail.
Hi @Amy3291
Thank you for your replies. 😊
Don’t forget to mention the Host by typing @ followed by their name so they will know you’re replying to them.
Warm regards
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Hi @Amy3291,
Here in CT we were told to file $0 when filing occupancy taxes. Airbnb collects it in a lump sum and I imagine, reports annually; they do not report specifically with your name/property so if you ask your state tax office if they received it they will say no. Tell them you are an Airbnb, and they will understand that the tax is paid directly. This was to avoid people not paying. It's not illegal as Airbnb is actually the one collecting income so they report for themselves and essentially for you.
I am dealing with the same issue with WV. I paid all the taxes they said I owed including lien fees etc because they said I haven't paid anything.
I spent an hour on phone with WV tax dept and the rep did not offer to just say I didn't owe but he was going to talk to his supervisor.
I'm beyond frustrated and am probably owed a big refund but not sure how to go about that.
Anyone who has solved this in WV, I appreciate your feedback and ad
vice!