Airbnb owes me thousands

[Sallustiano0]

Airbnn has blocked my past and future payments and so far owes me thousands. Every time I try contact them they do nothing and just claim they are "verifying" my profile.

I have been host for 6 years already. 

I cannot continue hosting guests for free and have no other income source. 

[Joan2709]

@Sallustiano0 

So sorry this is happening...were you able to get your ID verified?  I did see that if you haven't verified your ID, Airbnb can block your calendar until that is accomplished.

Verifying Your Identity

https://www.airbnb.com/help/article/1237

"...If you’re an existing Host, a Co-Host who is listed as Primary Host, or a Host of Experiences, you’ll need to complete identity verification as soon as possible. Failure to do so may result in consequences such as a calendar blocking. When your calendar is blocked because you haven’t completed identity verification, you won't be able to receive new reservations until you take this step..."

[Sallustiano0]

Hi my identity is veried and calendar is not blocked. 

[Joan2709]

Hi @Sallustiano0 

It looks like you might have had another listing that has been delisted/closed? Is it perhaps related to that? 

[Sallustiano0]

No I don't have any listings delisted or closed. I was told by Airbnb that my account is being "verified" bit there is no justification for this as I have been host for 6 years and I have been verified already. These are just excuses by airbnb to keep my money and force me to host guests for free. I cant even cancel futire booking without being penalised! This is illegal and a scam. 

[Sallustiano0]

It sounds to me like Airbnb is inventing "excuses" for not paying hosts. I have not done anything wrong and I am even forced continuing hosting guests for free because Airbnb does not release money owed to me and will fine me if i cancel any bookings. This is unacceptable. 

[Sallustiano0]

So they let me take new bookings and expect me to host booked guests for free. 

[Drury1]

So sorry to hear this is happening to you also Sallustiano0- we are in exactly the same predicament, and customer service have either stopped replying or close any new cases we create asking for updates. 

Do please let us know if you find a solution, as we are also down thousands and cannot sustain this!