Airbnb review of accessibility photos

[Darlene191]

How long does it take for AirBnB to review my accessibility photos?  It's been a couple of months since I tried to add them to my listing. My home has 36" interior doors and no steps inside or out, but the first time I tried to add photos they were rejected so I re-did and resubmitted them all.

[Emilie]

Hi @Darlene191, 

Did you hear anything more on this since your post? 

@John6049 @Caleb149 @Gigi147 I think you've gone through the same process before, any useful insights you could share with Darlene maybe? 

Thanks, 

Emilie

[Darlene191]

Emilie, yours is the response I've seen.

[Gigi147]

Our accessibility photos did eventually show up, but only after I hounded several customer service agents. All I got as a response was that they were working on it. And, eventually, they came through.

[Diane114]

I have posted 7 inquiries (about once a month) on Airbnb's Facebook as to the fate of my accessibility photos, which have been perpetually "in review."

I have received 7 replies that my concern is being forwarded to the "relevant team," and thanking me for my patience.  I have no patience left with this process.